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Professional Experience

25+ years of leadership experience in enterprise technology and cybersecurity, driving transformation and innovation.

Texas Dow Employees Credit Union (TDECU)

Houston, TX

2013 – Present

Vice President, Enterprise Infrastructure, Cloud Architecture & Information Security (CISO Role)

2021 – Present

Promoted through four senior roles to lead enterprise-wide technology and cybersecurity strategy for $4B+ credit union.

Strategic Impact & Leadership

  • Spearheaded cloud-native transformation roadmap, cutting on-prem dependency 70% and achieving 15-min RTO.
  • Directed enterprise cybersecurity strategy, improving NIST CSF maturity score from 2.4 to 3.2 over 3 years.
  • Reorganized IT into an Agile-driven model, improving project delivery 10x via Jira PI planning and unified org design.
  • Built a zero-trust architecture across Microsoft, Palo Alto, BeyondTrust, and Okta platforms.

Operational Excellence

  • Delivered $27M cost savings by outsourcing infrastructure to Cognizant.
  • Maintained >99.99% network uptime with SD-WAN and redundant ISPs.
  • Upgraded comms stack to Five9 + Microsoft Teams, eliminating legacy debt.
  • Led ServiceNow implementation, enhancing ITSM workflow and SLAs.

Cybersecurity Innovation

  • Developed and implemented a 3-year Cybersecurity Operating Model and enterprise risk governance framework.
  • Deployed Cloudflare WAF/DDoS, Palo Alto Prisma, Pentera BAS, and MDR (Defender Experts).
  • Executed full Okta CIAM rollout, improving customer experience and secure app delivery.
  • Instituted annual Security Awareness Training (SAT) program with gamified content, improving completion metrics.

Regulatory & Audit Compliance

  • Passed clean NCUA/TCUD exams; resolved all 2024 audit findings including high/critical items.
  • Directed M&A cyber risk assessments (Space City & Sabine acquisitions).
  • Collaborated with Slalom on a NIST-aligned cyber risk assessment and strategic security roadmap.

Senior Director, Information Security & Strategy

2019 – 2021

  • Led NIST/ISO cybersecurity maturity programs and risk-based roadmaps aligned to business strategy.
  • Managed cross-functional infosec teams: security architecture, SOC/IR, vulnerability, insider threats, and data protection.
  • Established Agile product teams and playbooks for M&A tech integration.

Director, Business Information Systems & Security

2017 – 2019

  • Deployed 24/7 SOC, cloud SIEM, SAT, DLP, and threat response programs.
  • Implemented modernized datacenter strategy, led RFPs for core modernization.

Director, Architecture & Security

2013 – 2017

  • Oversaw Fiserv DNA core banking migration, developed IT modernization strategy, co-located data center services.
  • Led cybersecurity program rollout: VPN/MFA, SIEM, patching, and compliance frameworks.

Capital G Bank Limited

CTO / VP

2001 – 2012

Led tech modernization and digital banking initiatives across international financial operations.

  • Senior Systems Architect, Director of eCommerce, Payment Gateway Consultant

Early Career

  • Bank of N.T. Butterfield

    Senior Technical Support Analyst

    1989 – 1997

Education & Credentials

BSc – Computer Science Engineering

St. Anselm College, Bedford, NH

Professional Leadership

  • Board Chair, CUFSLP Cyber Board
  • Advisory Board Member – Okta / BeyondID
  • Gartner IAM Speaker (2022–2024)
  • Host/Guest on multiple cloud and security podcasts
  • CSO50 award winner in 2019 for Zero Trust model at TDECU
  • Board member of CISOExec Network since 2018

Interested in Working Together?

Let's discuss how my experience can benefit your organization.

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John Gallo

Senior Technology & Cybersecurity Executive

Driving innovation, transformation, and cyber resilience in financial services

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